Shipping policy

Shipping & Delivery Policy

At Maison Marie-Margaux, we believe the experience of receiving something beautiful should be just as special as discovering it.

Each order is thoughtfully prepared and carefully packaged to help ensure that your hand-painted creations, antiques, and vintage treasures arrive safely.

SHIPPING RATES & DESTINATIONS

Maison Marie-Margaux ships throughout the United States.

Available shipping options and any applicable shipping charges are displayed at checkout before purchase.

ORDER PROCESSING & FULFILLMENT

Ready-to-ship merchandise is generally prepared for shipment within 3–5 business days following confirmation of payment.

Orders are processed Monday through Friday, excluding major holidays.

Custom commissions, personalized merchandise, and made-to-order pieces may require additional preparation time. Estimated production and shipping schedules will be communicated when the order is arranged.

Please note that order processing time and carrier transit time are separate.

SHIPPING CARRIERS & DELIVERY

We primarily ship through UPS and the United States Postal Service (USPS), selecting the shipping method most appropriate for the size, weight, destination, and fragility of each order.

Once your order has shipped, tracking information will be provided to the email address associated with your purchase.

Carrier transit estimates are not guaranteed delivery dates unless a guaranteed service has been expressly arranged.

Weather conditions, carrier interruptions, holidays, and other circumstances outside our control may affect delivery times. Any cancellation or refund rights required by applicable law will be honored.

CAREFUL PACKAGING & SHIPPING INSURANCE

Our merchandise often includes delicate ceramics, original hand-painted artwork, and irreplaceable vintage or antique pieces.

Each order is carefully wrapped and packaged using protective materials appropriate for its contents.

Shipped orders are insured against qualifying loss or damage during transit, subject to applicable insurance terms and conditions.

Certain larger, heavier, or particularly fragile pieces may require additional packaging, multiple shipments, or specialized shipping arrangements.

SHIPPING DAMAGE

Although every precaution is taken when packaging our merchandise, damage can occasionally occur during transit.

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, at bonjour@maisonmariemargaux.com.

Please provide:

Your order number and a description of the damage.
Clear photographs of the damaged merchandise.
Photographs of the exterior shipping box, including any visible damage.
Photographs of all interior packaging and protective materials.
A photograph of the shipping label.

Please retain all original packaging and damaged merchandise until the claim has been reviewed and resolved. A carrier or insurance provider may require inspection.

Verified shipping damage will be addressed through an appropriate refund or replacement when available, subject to applicable law.

Because many Maison Marie-Margaux pieces are original or one-of-a-kind, identical replacements cannot be guaranteed.

The preferred reporting timeframe does not limit rights or remedies required by law.

LOST OR MISSING PACKAGES

If your shipment appears delayed, lost, or incorrectly marked as delivered, please contact us promptly.

We will assist in reviewing tracking information and initiating any applicable carrier or insurance investigation.

Lost shipments will be resolved as appropriate based on the circumstances and applicable consumer protections.

SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. We will make reasonable efforts to accommodate corrections before shipment, but changes cannot be guaranteed once an order has been processed.

Additional charges may apply to reship orders returned because of an incorrect or incomplete address supplied by the customer.

CUSTOM ORDERS & SPECIAL SHIPPING ARRANGEMENTS

Large custom commissions, wholesale orders, oversized merchandise, and exceptionally fragile vintage or antique pieces may require individualized shipping arrangements.

Any additional shipping charges or special handling requirements will be communicated and agreed upon before purchase.

RETURNS & CANCELLATIONS

All sales are final.

We do not accept returns, exchanges, or customer-requested cancellations, except for verified shipping damage as outlined in our Return & Refund Policy or where required by applicable law.

Please review all product details and shipping information carefully before completing your purchase.